Sandlot Social, General Manager – Job Description
We are launching a nationally scalable, baseball-driven entertainment and hospitality concept that blends high-energy gameplay, food & beverage, and community experience into a single destination. Think competitive fun, elevated service, and a venue designed to bring people together, families, leagues, corporate events, and die-hard fans alike.
The Opportunity
The General Manager is the owner of venue success responsible for both front-of-house and back-of-house operations, team building, guest experience, financial performance, and operational excellence. You will work directly with the owner, operate with high autonomy, and be trusted to make decisions that materially impact the business. Success in this role looks like a venue that runs clean, hits its numbers, delights guests, and builds a bench of leaders ready to scale.
Our Mission
We believe the best moments in life happen when people come together. Our mission at Sandlot Social is to create those moments — through thrilling sports experiences, incredible hospitality, and careers that empower our team to thrive.
What You’ll be doing
End to End Operations
- Full ownership of daily operations across front-of-house, bar, food & beverage, simulators, leagues, events, guest flow, and safety
- Consistent execution of service standards, cleanliness, brand experience, and operational excellence
- Visible, hands-on leadership during peak volume, you lead from the floor, not the office
- Design and enforcement of operating rhythms, shift structures, and SOPs
- Systems and workflows built intentionally for repeatability and scale
Service Model & Throughput Excellence
- Implement, test, and evolve service models (traditional service, order-from-seat, pickup, hybrid models)
- Optimize throughput, simulator utilization, booking flow, and peak-hour performance
- Balance guest experience with labor efficiency and revenue optimization
- Constantly ask: How do we serve better and smarter?
People Leadership & Talent Scaling
- Hire, train, and develop all hourly and salaried staff
- Build a leadership bench capable of scaling with the brand
- Set crystal-clear expectations and hold teams accountable
- Coach performance, address issues quickly, and retain top talent
- Create a culture of ownership, pride, accountability, and teamwork
Financial Ownership
- Full ownership at the location level
- Manage labor, operating expenses, inventory, waste, and controllable costs
- Use data to guide staffing models, scheduling, and operational decisions
- Deliver clear, disciplined financial reporting and insights to ownership
- Identify inefficiencies early and fix them decisively
Guest Experience & Brand Leadership
- Create an experience guests actively choose to return to
- Personally handle high-impact guest escalations with confidence and professionalism
- Ensure every guest touchpoint reflects the brand promise
- Build local community loyalty through consistency and execution
- Build community outside of the day-to-day Operations
Opening & Expansion Readiness
- Partner directly with ownership during opening and early operations
- Refine workflows, staffing models, and standards in real time
- Document systems and playbooks for future locations
- Train and develop leaders who can step into future GM or multi-unit roles
Who Thrives Here
This is not a passive GM role. This is a build-it, own-it, scale-it opportunity.
What You’ll Need to Have:
- 3+ years as a General Manager or senior operations leader
- Preference or background for high-volume hospitality, sports entertainment, or multi-revenue concepts
- Demonstrated success running operations
- Strong command of labor strategy, staffing models, and cost controls
- Experience with POS systems, scheduling tools, and booking/reservation platforms
Bonus Points For:
- Experience opening or stabilizing a new concept or going to market with a new restaurant, bar, or hospitality concept
Compensation and Growth
- Safety and security: $80,000–$95,000 base salary (commensurate with experience)
- Upside Opportunity: phantom equity bonus based on operational and financial performance. 0.5% annually up to 3% or 10-20% base bonus?
- Labor % targets
- Revenue targets
- EBITDA performance
- Guest satisfaction
- Growth Opportunity: Clear path to multi-unit leadership as Sandlot Social expands.
- Quality of Life Benefits: Health insurance stipend, 20 days PTO, unlimited sick days, free game play, food and beverage perks, off-site leadership days.
- Autonomy: Real ownership, decision-making authority, and direct access to ownership. Build YOUR team.
