Step Up to the Plate

The Front of House (FOH) Manager is responsible for leading all guest-facing operations, ensuring exceptional service, smooth floor flow, and a consistent guest experience across dining, bar, and simulator areas. They are the bridge between guests, kitchen, bar, and entertainment (simulators/events). This role directly impacts customer satisfaction, repeat business, and the overall energy of the venue.

CORE RESPONSIBILITIES:

Guest Experience & Floor Management

• Oversee all front-of-house operations during service hours

• Ensure a welcoming, fast, and organized guest experience

• Manage seating flow, wait times, and table turnover

• Resolve guest concerns quickly and professionally

• Maintain a clean, organized, and safe dining environment

Team Leadership

• Hire, train, schedule, and supervise servers, hosts, and bussers

• Set clear service standards and expectations

• Lead pre-shift meetings and communicate daily priorities

• Coach staff in real-time during service

• Address performance issues and maintain accountability

Service Execution

• Ensure accurate order taking and timely food/drink delivery

• Coordinate closely with kitchen and bar for smooth service flow

• Manage peak periods (game nights, events, simulator rushes)

• Maintain high service speed without sacrificing quality

Coordination with Bar, Kitchen & Simulators

• Communicate real-time guest volume and rush periods

• Coordinate large parties, leagues, and simulator groups

• Ensure proper timing between food, drinks, and simulator bookings

• Support event nights and game-day operations

Staffing & Scheduling

• Build efficient weekly schedules based on forecasted demand

• Ensure proper coverage for peak vs slow periods

• Manage labor cost targets in collaboration with GM

POS & Operational Systems

• Oversee accurate order entry and ticket management

• Ensure staff compliance with POS system procedures

• Monitor table turnover and service timing efficiency

Compliance & Standards

• Ensure cleanliness and sanitation standards are met at all times

• Enforce safety protocols and guest conduct expectations

• Support alcohol compliance procedures in coordination with bar team

Sales & Revenue Support

• Encourage upselling (appetizers, drinks, simulator packages)

• Promote events, leagues, and specials to guests

• Support birthday parties and group bookings

KEY SKILLS & QUALIFICATIONS

• 2+ years experience in FOH or restaurant management

• Strong leadership and communication skills

• Experience in high-volume or entertainment-style venues preferred

• Ability to manage multiple service areas simultaneously

• Strong problem-solving and guest recovery skills

• Comfortable working nights, weekends, and event-heavy schedules

SUCCESS METRICS

• Guest satisfaction and review scores (Google Maps / Yelp)

• Table turnover efficiency and wait time reduction

• Labor cost control

• Staff retention and performance

• Smooth coordination between FOH, bar, kitchen, and simulator operations

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods

• Ability to move quickly during high-volume shifts

• Comfortable working in a fast-paced, high-energy environment